I work fulltime in a call-centre and recently have developed tinnitus which I believe is due to a hearing injury sustained at work, what procedure must I follow to claim for a hearing injury from an acoustic shock?
The procedure for making a claim for a hearing injury from acoustic shock is the same as the procedure for making any personal injury claim. You must first visit a doctor without delay if your condition has not been already diagnosed, you will receive treatment for your injury and your medical records will be updated to reflect your condition which you can use to support your compensation claim.
In order to successfully claim for a hearing injury from an acoustic shock, you have to demonstrate that your employer’s negligence directly led to you developing this condition. You employer has a duty of care to all their staff; therefore the equipment you use should be safe and well maintained. Modern telephone headsets have acoustic limiters to restrict the sound volume but cheaper headsets do not, if your head set is found to be faulty or inadequate for the work you are required to do, you may be entitled to compensation.
Of course even with a serious injury, it is natural for an employee to be apprehensive about making a compensation claim against an employer as they fear it may affect their current position at work, future working relationships or their work promotion prospects. However UK legislation states that there must be no repercussions against an employee who rightfully makes a claim for a personal injury sustained at work.
You are also advised to investigate if any employees past or present have suffered acoustic shock injuries and to keep your telephone headset as these may be used to support your compensation claim. Once you have completed the above tasks you should speak with a personal injury solicitor who will be able to evaluate the potential amount you may be entitled to for your injury and advise if it is worth your while pursuing your compensation claim for a hearing injury from an acoustic shock.