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Hotel Guests Claim Compensation for Illnesses on a Greek Holiday

October 12, 2016

Seventeen hotel guests are claiming compensation for illnesses on a Greek holiday against tour operator Thomas Cook due to swimming in a contaminated pool.

In August this year, multiple guests at the all-inclusive Marelen Hotel on the Greek Island of Zante started suffering symptoms of a gastric illness. Many had their holidays ruined by stomach cramps, vomiting and diarrhoea which, on their return to the UK, were found to be attributable to the Cryptosporidium parasite – a parasite that thrives in contaminated swimming pools.

On discovering the probable cause of their illnesses, seventeen of the guests contacted solicitors – some commenting that they had seen faecal matter in the swimming pool, while others claiming they had observed staff cleaning the surrounds of the pool with a brush and then rinsing the brush in the pool. None of the guests saw any water tests being conducted during their stay.

One of the hotel guests who suffered from the Cryptosporidium illness was twenty-seven year old Rosanna Crowley from Kettering in Northamptonshire. Rosanna, her partner and her two children were all taken ill after swimming in the Marelen Hotel pool. Rosanna told her local newspaper: “It was hideous. We had all swam in that pool. As soon as I started feeling unwell I just knew it was bad. And then one-by-one we all came down with it.”

When the family returned to Kettering, all four were diagnosed as being infected by the Cryptosporidium parasite. None have yet fully recovered, and Rosanna´s home had to be inspected by environmental health officers because of the breeding habits of the parasite. Now, along with the other guests that fell ill after swimming in the pool, Rosanna and her family are claiming compensation for illnesses on a Greek holiday against Thomas Cook.

Their solicitor has said that the aim of the claims is not only to recover compensation for those who became ill due to the contaminated swimming pool, but also to make sure Thomas Cook implements measure to prevent the same scenario from happening again. A spokesperson for Thomas Cook refused to comment as the legal action is ongoing.