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UK Holiday Injury Claims

In the UK, holiday injury claims allow you to recover compensation when you have been injured on holiday through no fault of your own. Whether injured in an accident at a hotel, during an organised excursion, in an accident by the pool or even travelling to or from your destination, you will be eligible to make holiday injury claims in the UK if you have sustained an injury due to the negligence of somebody who owed you a duty of care. For more details about claiming compensation for holiday injuries in the UK, speak with an experienced solicitor on our freephone Injury Claims Advice Service.

Liability Admitted in Turkish Holiday Child Injury Claim

May 8, 2017

Liability has been admitted in a Turkish holiday child injury claim, made on behalf of a six-year-old boy who suffered brain damage when a speaker fell on him.

In June 2014, the Burch family from Gillingham in Kent stayed at the five-star Yasmin Resort in Turgutreis near Bodrum after booking their holiday through Thompson. While the family lounged by the pool, a speaker fell from the roof of the resort building and landed on the head of Stanley Burch – who was just three years of age at the time.

Stanley´s parents – Mitchell and Amy – feared that their son had died due to him lying on the sun lounger motionless. However, another guest at the resort identified himself as a doctor and rushed the young boy to the nearby Bodrum Hospital. At the hospital, Stanley was diagnosed as having suffered an epidural haematoma and he underwent surgery for three hours to drain the excess blood from his brain.

Despite having twenty staples holding his skull together, Stanley was able to fly home with his family two weeks later. He underwent further treatment at Kings College Hospital in London, but doctors fear that scar tissue on the right side of Stanley´s brain will result in brain damage and affect his future development.

After seeking legal advice, Mitchell and Amy made a Turkish holiday child injury claim against Thomson. Following an investigation into how the speaker could have fallen from the roof on the resort, the company admitted liability for Stanley´s injuries. However, as it is too early to know what the long-term effects of the accident will be, no final settlement of compensation has been agreed.

Speaking to his local newspaper, Stanley´s father said: “He is happy and doing well, and we are lucky he is alive. But no-one knows for sure if he will develop 100 percent as he should have. It is very stressful thinking how what happened on that day could still change his life now. We can’t get that day out of our heads, we really thought he was dead.”

Commenting on the Turkish holiday child injury claim, a spokesperson from Thomson said: “Our resort team offered every possible support and assistance at the time of and in the aftermath of the incident, conducting a full investigation to understand what happened. Our Welfare Team based in the UK are also in direct contact with the customers and continue to offer the necessary support.”

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Couple Receive Compensation for an Illness on a P&O Cruise

February 25, 2017

A couple who were both taken ill during a holiday to celebrate their golden wedding anniversary have received compensation for an illness on a P&O cruise.

In January 2015, David and Doreen Dale from Whitstable in Kent were on the holiday of a lifetime to celebrate their fiftieth wedding anniversary. Having flown out to Australia to join the P&O cruise ship Arcadia, the couple were looking forward to enjoying a luxury vacation.

However, on the fourth day of their holiday, Doreen contracted a respiratory tract infection – a contagious illness that affects the lungs and airways. She was able to receive medical attention in Perth, but David was not so fortunate – contracting the disease later in the trip and being denied the opportunity to see a doctor at the on-board medical centre.

Both David and Doreen needed further medical attention when they returned to the UK and thereafter sought legal advice, discovering later that a total of eleven passengers on their vacation were claiming compensation for an illness on a P&O cruise – at least one of whom had contracted the food poisoning bug Campylobacter.

Describing the conditions on board the ship, Doreen said: “Both David and I were really concerned by certain things on board the ship, such as air conditioning units that were leaking and the bed linen not being changed daily. It was obvious that people on board the ship were not well as in the evenings you could hear lots of coughing in the theatre.”

Solicitors acting on behalf of the group of holidaymakers have now negotiated a settlement of compensation for an illness on a P&O cruise. Speaking to the Daily Express, Doreen said: I am relieved that our legal battle is finally over. Our cruise was a nightmare and we were so disappointed and upset that our fiftieth wedding anniversary was ruined.”

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Claim for Sickness on Holiday in Egypt Settled for £29,850

November 15, 2016

A family´s claim for sickness on holiday in Egypt, made after eleven of the thirteen family members suffered a stomach bug, has been settled for £29,850.

As a special treat for their family, Brian and Pamela Pilling from Chesham in Buckinghamshire paid more than £17,000 for a dream holiday at the five-star Sea Club Resort in Sharm el-Sheik, Egypt. The holiday was supposed to be an action-packed event that included trips to the beach, camel trekking and quad biking; but, from the fifth day of their stay at the resort, the family started to fall ill.

Brian (61), a retired labourer, was one of the first of the family members to develop the symptoms of a stomach bug.  “I thought at first it would just be a day thing, a little gastric upset but wow was I wrong” Brian told newspaper reporters. “In the end, we had to ask the hotel doctor to visit. He immediately put me on an intravenous rehydration with antibiotics and paracetamol.”

Brian was one of two family members that needed to be treated with intravenous rehydration and antibiotics, and in total eleven of the thirteen family members fell in on the trip – some experiencing symptoms that continued after the family returned home to the UK. Brian said: “The holiday was a great disappointment devastated by illness and I wish we had never gone.”

On their return to the UK, Brian and Pamela sought legal advice and made a claim for sickness on holiday in Egypt on behalf of the whole family. The claim against Thomson Holidays not only accounted for the pain and suffering of each family member, but also the amount of money the family spent on medical treatment in Egypt and the cost of the holiday.

Brian and Pamela alleged in their claim for sickness on holiday in Egypt that their illnesses were caused by the unhygienic conditions at the resort. Members of the family reported that food was not cooked properly and that sparrows were regularly seen around uncovered food. Thomson Holidays investigated the allegations, and the Pilling´s claim for sickness on holiday in Egypt has now been settled for £29,850.

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Solicitors Investigating Unhygienic Hotel Swimming Pool Claims

October 10, 2016

Solicitors are investigating several unhygienic swimming pool claims made by a group of holidaymakers who fell ill during an all-inclusive holiday in Greece.

Earlier this year, several families booked all-inclusive holidays at the Marelen Hotel on the Greek Island of Zante. During their stays, seventeen guests are known to have contracted severe gastric illnesses attributed to the Cryptosporidium parasite – a microscopic parasite that breeds in contaminated water in swimming pools.

The guests reported several lapses in hygiene at the resort including faecal matter in the swimming pool. Other guests reported seeing staff cleaning the tiles surrounding the pool with a nailbrush and then rinsing the nailbrush in the swimming pool water. No deep cleaning of the pool or water testing was witnessed by any of the guests.

One of the holidaymakers who suffered from the Cryptosporidium illness was Rosanna Crowley (27) from Kettering in Northamptonshire. She told her local newspaper: “It was hideous. We had all swam in that pool. As soon as I started feeling unwell I just knew it was bad. And then one-by-one we all came down with it.”

On her return to Northamptonshire, Rosanna visited her local GP as she was still suffering the symptoms of stomach cramps, vomiting and diarrhoea. The presence of the Cryptosporidium parasite was confirmed by her GP and, due to the breeding habits of the parasite, her house also had to be inspected by Environmental Health Officers to ensure her own hygiene standards were being maintained.

Now Rosanna and the other holidaymakers that suffered a gastric illness have instructed solicitors to make unhygienic swimming pool claims against the tour operator through whom the holiday was booked – Thomas Cook. According to the solicitor, the aim of the unhygienic swimming pool claims is not only to recover compensation for those whose holiday was ruined by the Cryptosporidium parasite, but also to make sure that steps are taken to prevent the same thing from happening again.

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Man Due Compensation for Falling from a Guest House Balcony

September 27, 2016

A man who was seriously injured while on honeymoon is waiting to hear how much injury compensation for falling from a guest house balcony he is entitled to.

On 21st September 2015, Matt and Marilyn Bullivant arrived at the Chellowdene guest house in Falmouth, Cornwall, for the start of a week-long honeymoon. After checking into in their room, Matt (36) put the kettle and, while waiting for it to boil, stepped out onto the guest house balcony. Unfortunately, as Matt rested against a balustrade, it gave way under his weight and the newlywed from Peterborough fell fifteen feet to the ground below.

Matt was taken to hospital, where he was treated for serious head and back injuries and a shattered right hand. He spent most of his honeymoon in hospital recovering from his injuries and was unable to return to his job as a warehouseman for three and a half months. A year after the accident, Matt still suffers severe pain from the metal plate in his right hand and has lost sensation in the top half of his back.

An investigation into the cause of Matt´s accident found that the balcony had been inadequately maintained. The guest house owners – Troy and Julie McCann – were prosecuted by Cornwall Council´s Public Protection Department for breaches of the Health and Safety at Work Act and last week pleaded guilty to the charges at Truro Magistrates´ Court. Both owners were fined £4,000 and ordered to pay £3,037 costs.

Matt has already taken steps to recover injury compensation for falling from a guest house balcony and has been waiting for the health and safety prosecution to conclude before moving ahead with his claim. He told his local newspaper: “I was angry with them to start with – they should’ve maintained the property. If it was my wife or kids out on the balcony they could’ve died.”

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Solicitors Look into Claim for Food Poisoning on Holiday in Crete

September 20, 2016

A couple from Warrington in Cheshire have instructed solicitors to look into whether they have a justifiable claim for food poisoning on holiday in Crete.

In August 2015, William and Leanda Kidley were enjoying an all-inclusive holiday at the Katrin Suites Resort in Stalis on the island of Crete. Towards the end of the holiday, William started to feel ill with flu-like symptoms and nausea. On the day the couple returned home to Warrington in Cheshire, William started suffering from diarrhoea.

William attended his GP, who referred him to Warrington General Hospital for a series of tests. The tests revealed that William was suffering from campylobacter food poisoning and he was admitted into the hospital for treatment. William – a Transport Support Manager – was in hospital for a week and has still not regained full fitness.

The couple sought legal advice – believing that William´s illness was attributable to poor hygiene at the three-star resort – and have now instructed solicitors to look into whether they have a justifiable claim for food poisoning on holiday in Crete against the tour operator through whom the holiday was booked – Thomas Cook trading as Flexibletrips.

In their claim for food poisoning on holiday in Crete, the couple allege that flies were frequently around the chilled food unit and other food that was left uncovered throughout the day. They also claim that the food served to them was often undercooked. Thomas Cook has said the company will admit liability if a connection between the hotel food and William´s illness can be made.

Leander told her local newspaper: “The last thing we ever expected when we booked the holiday was for either of us to end up in hospital going through tests to find out exactly what was wrong. William missed time off work because of the problems he was having and it took him a long time for his stamina to improve and even now he has not made a full recovery.”

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Claim for Cycling Accident Injury Compensation Resolved

July 5, 2016

A woman, who suffered multiple injuries when the brakes on her rented bike failed, has resolved her claim for cycling accident injury compensation.

In July 2013, Phyllis Bright (21) travelled up to the Peak District with her boyfriend to enjoy a day of cycling. The couple rented bikes from the Peak District National Park Authority´s visitor centre in the Fairholmes car park and then set off in the direction of the Upper Derwent Valley.

However, as the couple were descending a hill towards the Abbey Brooke Bridge, Phyllis – a student nurse from Lincoln in the East Midlands – realised that the brakes on her bicycle were not working and leapt from her bike to avoid crashing into the stone wall of the bridge.

As the result of hitting the ground at speed, Phyllis suffered cuts and bruises to her chest, legs and arms, and a jaw injury. She was taken to the Northern General Hospital in Sheffield, where she received treatment for her injuries and stitches for the cuts to her hand and chin.

After seeking legal advice, Phyllis made a claim for cycling accident injury compensation against the Peak District National Park Authority, alleging that the bike she had rented had not been properly maintained. The authority acknowledged liability and a four-figure settlement of her claim was agreed.

Speaking with the Sun newspaper after her claim for cycling accident compensation had been resolved, Phyllis said: “I’m glad I can now begin to put this all behind me and move on with my life after receiving a settlement from the park authority.”

She added: “Realising I had no brakes halfway down a steep hill with a stone bridge at the bottom of it was a scary experience. I never thought I’d end the day in an ambulance on the way to hospital with cuts and bruises all over me. The accident has left me with a number of scars that act as a long-term reminder of what happened and I really struggled to eat and sleep afterwards.”

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Liability Admitted in Compensation Claims for Norovirus Sickness

June 30, 2016

Liability has been admitted in nearly three hundred compensation claims for norovirus sickness made by customers of the Exeter Arms in Middlemoor, Devon.

On Sunday March 29th 2015, a customer of the Exeter Arms Hotel and Restaurant in Middlemoor was sick in the restaurant foyer. Subsequent tests revealed the customer was suffering from norovirus sickness, and both the restaurant and the hotel were closed on Thursday April 2nd to undergo a deep clean.

Although the hotel remained closed, the restaurant opened for the busy Easter weekend. However, when scores more customers and staff fell ill after eating at the Toby-managed pub and carvery, the restaurant was forced to close once again on Tuesday April 7th. Subsequently 285 compensation claims for norovirus sickness were made against the chain´s owners – Mitchells and Butlers Retail ltd.

Now, more than a year after an investigation was launched by environmental health officials, Mitchells and Butlers Retail Ltd has acknowledged the company was in breach of duty by opening so soon after the deep clean and admitted liability for the injuries suffered by the customers who contracted the norovirus sickness.

The admission of liability will enable those affected by the outbreak to proceed with their compensation claims for norovirus sickness, with settlements based on the extent of the injury and the length of time it took them to recover. Although the symptoms of norovirus can clear up within a few days, more vulnerable people can suffer longer-term effects.

John Williams (68) from Bangor in North Wales was one customer who experienced the longer-term effects of norovirus sickness. He told the Exeter Express and Echo that his symptoms had lasted three weeks, ruined his holiday and stayed with him after his return to Wales. He said; “The Exeter Arms failed to inform me before travelling to the restaurant and hotel that there were problems with illness. My holiday was absolutely ruined and I want to know why more wasn’t done to control the outbreak.”

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Claim for an Illness on Holiday in Egypt Settled Out of Court

June 27, 2016

A family from Essex has resolved its claim for an illness on holiday in Egypt, and received extra compensation for injuries due to being bitten by bed bugs.            

In December 2014, Rae Clayton and his partner Rachel visited the five-star Hotel Sunwing Waterworld in Makadi Bay, Egypt – together with Rae´s mother and Rachel´s five-year-old daughter – to celebrate two years of being together.

However, during the first night of their stay, Rachel suffered hundreds of bites believed to be caused by bed bugs. She was subsequently given a cortisone injection, and prescribed antihistamines and pain killers, but has been left with scars on her legs.

The family changed rooms the following morning, but soon after all four of the party started suffering from diarrhoea, stomach cramps and sickness. Rachel was affected particularly badly, and continued to suffer the symptoms after her return to the UK – losing more than half a stone in weight.

On the family´s return, Rae sought legal advice and made a claim for an illness on holiday in Egypt against the tour operator through whom the holiday had been booked – Red Sea Holidays Ltd. The claim also covered the bite injuries that Rachel had sustained on the first night of their holiday.

Rae alleged in his claim for an illness on holiday in Egypt that old food had been added to freshly cooked food, and that some of the meals appeared to have been reheated and served on more than one occasion. He also claimed that there was a general lack of cleanliness throughout the hotel – particularly the utensils that were used to serve the food.

Red Sea Holidays Ltd. denied responsibility for the family´s illnesses and Rachel´s bed bug bite injuries. However, after the family´s solicitors had issued legal proceedings, the tour operator agreed to a five-figure settlement of the claim for an illness on holiday in Egypt without an admission of liability.

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Court of Appeal Upholds Decision in Injury Claim for a Fall at a Tourist Attraction

June 3, 2016

The Court of Appeal has upheld an injury claim for a fall at a tourist attraction made by a 69-year-old man who fell into the moat at Carisbrooke Castle.

In April 2011, Ian Taylor from East Grinstead in Sussex was visiting Carisbrooke Castle on the Isle of Wight with his wife and two grandchildren. As he descended a steep grass bank below the castle to take some photographs, Ian lost his footing and slipped – falling over the bastion wall and into the castle´s moat, twelve feet below.

Ian was knocked unconscious in the fall and suffered permanent head injuries. After seeking legal advice he made an injury claim for a fall at a tourist attraction against English Heritage – the organisation responsible for the management of the historic site – alleging that the drop was not visible from the bank he was descending and there were no signs warning him of the danger.

In 2015, Judge David Blunt QC ruled in Ian´s favour and said that English Heritage were at fault for failing to erect a sign warning of the risk of falling – although assigning him 50% contributory negligence for his own lack of care. English Heritage contested the decision, and the injury claim for a fall at a tourist attraction was heard again recently by three judges at the Court of Appeal.

At the hearing, barristers representing English Heritage argued that sensible people could assess risks for themselves and that Judge Blunt´s decision – if upheld – would force historic sites into “an unduly defensive approach” – implying that a decision in Ian´s favour would result in a “plague of unattractive warning signs” around historic monuments.

However, Lords Dyson, McFarlane and Beatson upheld Ian´s injury claim for a fall at a tourist attraction. The three Appeal Court judges ruled that the risk of injury was not obvious from the location from which Ian had attempted to take photographs, and that the absence of a warning sign meant that reasonable steps had not been taken to ensure his safety.

It is not yet known whether English heritage will take the injury claim for a fall at a tourist attraction to the Supreme Court as it has implications for future injury claims at all of the organisation´s four hundred managed historic sites. Much may depend on how much compensation is awarded to Ian for his injury – the amount to be decided by a judge in the near future if a settlement is not agreed by the parties beforehand.

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Disney Cruise Injury Claims Likely Following Norovirus Outbreak

May 10, 2016

Up to 145 passengers and crew aboard a Caribbean cruise may be eligible to make Disney Cruise injury claims following confirmation of a norovirus outbreak.

A Caribbean cruise from Miami to the Bahamas turned sour for 131 passengers and 14 crew of the Disney Wonder when they were struck down with vomiting and diarrhoea between 27th April and 1st May.

When the outbreak of illnesses was reported to U.S. Center for Disease Control, the cruise ship was boarded by environmental health officers on its return to Miami, and an assessment was conducted to review the outbreak and the company´s response.

The company informed the environmental health officers that increased cleaning and disinfection procedures had been instigated in accordance with the cruise ship´s outbreak prevention and response plan, and that stool specimens had been collected for testing from affected passengers and crew members.

The Center for Disease Control has now analysed the stool samples and confirmed that the illnesses were attributable to norovirus – a common and highly contagious form of gastroenteritis that can be transmitted quickly in confined environments. Environmental health officers are still trying to locate the origin of the outbreak.

The company hopes to avoid a significant number of Disney cruise injury claims by handling requests for refunds on a case-by-case basis. Some of the affected passengers are also being offered credits for future cruises.

Disney cruise injury claims are rare. The most recent outbreak comes fourteen years since the last recorded outbreak of norovirus on a Disney cruise ship. On that occasion hundreds of passengers fell ill on two Disney Magic cruises from Port Canaveral. The lack of Disney cruise injury claims has been attributed to staff handing guests hand wipes when they enter dining areas.

This is the tenth outbreak of norovirus on a cruise ship that the Center for Disease Control has investigated and confirmed this year.

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Holidaymaker Makes Food Poisoning Claim against First Choice

April 25, 2016

A holidaymaker from Derbyshire, who contracted campylobacter while celebrating his birthday in Morocco, has made a food poisoning claim against First Choice.

In March 2016, James and Paula Gratton booked a week´s stay at the four-star Medina Gardens Hotel in Marrakech to celebrate James´ 51st birthday. Half-way through the holiday, James began to suffer with a high temperature, stomach pains and diarrhoea. His symptoms worsened as the holiday continued, and James was in considerable distress on the couple´s return flight to their home in Heanor in Derbyshire.

When he returned home, James called the NHS Direct service. He was advised to attend his local hospital, where he was examined and prescribed medicine to control his symptoms. However, James continued to feel unwell, and a stool sample provided to his GP subsequently tested positive for campylobacter – a form of food poisoning most commonly associated with badly prepared poultry.

Having missed a significant time from his job as a HGV driver, James sought legal advice and made a food poisoning claim against First Choice – the holiday company through which the Moroccan holiday had been booked. James´ solicitors have now instigated an investigation into the food preparation standards at the Medina Gardens Hotel to establish if James´ illness was due to negligence.

Speaking with his local newspaper – The Ripley and Heanor News – James said about his food poisoning claim against First Choice: “We booked this holiday as a way of celebrating my birthday and we’d been looking forward to it for a long time. But, in truth, it turned into a nightmare for both of us. “I had to take some extra time of work to recover from the symptoms and I still don’t feel completely right.

The holiday company declined to comment on the ongoing investigation into James´ food poisoning claim against First Choice, choosing instead to issue a brief statement that read: “First Choice is sorry to hear of Mr and Mrs Gratton´s experience.”

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Injured Man Claims Compensation for a Tourist Bus Accident

March 14, 2016

A man, who nearly lost an ear when the branch of a tree severed the roof of a bus he was a passenger in, is claiming compensation for a tourist bus accident.

On August 3rd last year, four people were seriously injured when the roof of a bus carrying forty tourists on a sightseeing tour around London was ripped off by the low hanging branch of a tree. One of the seriously injured passengers – Ireneusz Luszczewski (49) from Poland – is claiming compensation for a tourist bus accident after almost losing his ear in the accident.

Ireneusz had been sitting in the second row of the top deck when the accident happened in Woburn Place in Bloomsbury. Ireneusz was hit in the face by components of the bus as the roof sheared off and one of the components cut deeply into his left ear. Had it not been for the quick thinking of a first-aider, the ear could have been permanently severed.

Ireneusz was taken to hospital, where doctors secured his ear during surgery. Although the injury to his ear is healing well, Ireneusz claims he suffered significant physical and psychological injuries, and is claiming compensation for a tourist bus accident to cover future medical bills, rehabilitation and damages to help recover both physically and mentally from his ordeal.

Speaking to the London Evening Standard, Ireneusz said: “As a result of an accident, which I believe was caused by the negligence of the bus company, I have been left with life-changing injuries and very bad memories. I would like answers to my questions about how this was allowed to happen.” He told the newspaper that he has instructed solicitors to claim compensation for a tourist bus accident on his behalf.

Nick Palan, the chief executive of Golden Tours Ltd – the company responsible for organizing the sightseeing tour – referred questions about the claim for compensation for a tourist bus accident to his insurance company. The insurance company declined to comment.

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Liability Admitted in Claim for a Cycling Accident in France

February 29, 2016

The insurers of a French motorist have admitted their client´s liability in a claim for a cycling accident in France made by a man from the West Midlands.

In August 2015, Christopher Brody (47) from Sutton Coldfield was enjoying a week´s vacation with his wife and two sons in Brittany, when he was hit by a camper van while on a cycling tour. Because of the way he fell, Christopher was dragged underneath the camper van and suffered horrific injuries.

Christopher was taken to hospital in Brest, where he underwent surgery for a fractured pelvis and was treated for nine broken ribs, a fractured right wrist, a cracked vertebrae and cuts across his body. While in hospital, Christopher developed an infection in his right forearm and displayed symptoms of a psychological trauma.

In September, Christopher was air-lifted to the Queen Elizabeth Hospital in Birmingham where he underwent a second operation on his fractured pelvis. He was discharged after five weeks, but returns regularly for ongoing treatment and rehabilitation therapy. Christopher has been unable to work since his accident.

After seeking legal advice, Christopher made a claim for a cycling accident in France against the driver of the camper van that ran him over. Mutuelle de Poitiers, the French insurers of the negligent driver has admitted liability for the accident and negotiations have started to secure Christopher sufficient compensation to pay for his continuing physiotherapy and rehabilitation.

Speaking about his claim for a cycling accident in France, Christopher said: “The accident just happened so quickly. One minute I was cycling along the road, the next I was being dragged along the road by a vehicle that had struck me from behind. I have been signed off work for six months and have been forced to completely change my living arrangements at home due to my injuries. I know I face a long road to recovery and a prolonged spell of physiotherapy.”

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Passenger Claims Injury Compensation for a Pre-Flight Accident

January 12, 2016

A passenger on a BA flight, who was hit on the head by a falling bag, says the injury compensation for a pre-flight accident offered to him is “derisory”.

On October 28th last year, forty-five year old Wayne Herbert – an author from Crouch End in North London – was due to fly to United States from Heathrow. Having taken his seat on the BA plane, Wayne was hit on the head by heavy rucksack that fell from the overhead locker above him.

Wayne suffered a soft-tissue injury similar to whiplash, and was taken off the plane to be assessed by a paramedic. Unable to fly, Wayne resumed his journey the following day, but he was unable to write when he reached the United States due to not being able to work on a computer because of his injury.

On his return to London, Wayne contacted BA to claim injury compensation for a pre-flight accident. Under the Montreal convention, BA are liable for any injuries sustained by passengers from the moment they board a plane, but Wayne describes the £500 offer of compensation made to him as “derisory”.

Wayne sought legal advice and is now making an official claim for injury compensation for a pre-flight accident based on the negligence of BA cabin crew to supervise passengers with large items of hand luggage. “The staff certainly were not checking what people were doing and I’m suffering as a result” Wayne told the London Evening Standard.

Wayne also claims that he still suffers from anxiety as a result of the accident, and that the airline did little to help him travel comfortably either to his destination or on his return home. “They have been awful in sorting this out for me” Wayne said, criticising the airlines policy of allowing passengers to take large items of hand luggage onto flights.

A BA spokesman said: “Our cabin crew gave every possible help to our customer and we are still in contact with him to resolve this issue.”

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Compensation Sought for being Scalded by Hot Water on an Aer Lingus Plane

January 2, 2016

A woman has filed a claim for compensation in a New York court after her son was scalded by hot water on an Aer Lingus plane flying from Dublin to JFK.

The unnamed child was travelling with his mother from Dublin to John F Kennedy International Airport on 30th June 2014 when – it is alleged in court papers – “he was injured as the result of scalding hot liquid”.

Few details are provided in the claim for being scalded by hot water on an Aer Lingus plane about how the accident happened, only that the child “was deprived of his enjoyment of life, pursuits and interests and in the future will be deprived on the same” as a result of the accident.

The airline has denied that the child was scalded by hot water on an Aer Lingus plane due to the negligence of its crew; but, under the Montreal Convention, is liable for any injuries suffered by passengers during a flight. The airline has requested the boy´s medical records ahead of a settlement conference later in the month.

Another Injury Claim against Aer Lingus also in Mediation

The New York claim for being scalded by hot water on an Aer Lingus plane is not the only legal action the airline is defending in the United States. In August 2015, the parents of a ten-year-old girl allegedly scalded by hot tea on a flight from Dublin to Orlando claimed $75,000 compensation for their daughter´s injuries.

According to papers filed with the United States District Court in Jacksonville, Florida, the girl suffered severe burns to her upper thighs and lower torso when tea spilt from the cup due to the lid not being properly attached. The parents are also claiming that Aer Lingus failed to serve the tea at a safe temperature or warn passengers of the known risks associated with the hot drink.

The airline has entered into a mediation process to resolve the claim for being scalded by hot tea on an Aer Lingus flight, as the parents are claiming that the girl´s ability to enjoy a normal childhood have been permanently impaired – both physically and psychologically – and that she could require plastic surgery in the future.

Child Awarded €7,000 Compensation for being Scalded on an Aer Lingus Plane

The two most recent claims for being scalded by hot water on an Aer Lingus plane have both been made on behalf of US citizens in their home jurisdiction, but compensation for being scalded on an Aer Lingus plane has also been awarded closer to home.

In June 2011, five-year-old Sophie Gorman was scalded by hot tea on an Aer Lingus flight from London to Dublin after a stewardess had attempted to place a cup of tea on the table in front of her mother and spilled some of the tea on Sophie´s leg.

Despite receiving first aid on the flight and medical attention when she arrived at Dublin Airport, Sophie had visible burn marks on her legs and now has a small pigment irregularity. The airline made an offer of €7,000 compensation for being scalded on an Aer Lingus plane – an offer which was accepted and approved by Mr Justice Matthew Deery at the Circuit Civil Court in July 2012.

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Claim for being Scalded in Hotel Shower made against Whitbread

November 12, 2015

The family of a tourist from Bangalore, who died from multiple organ failure, has made a claim for being scalded in a hotel shower against Whitbread PLC.

In August 2012, Kalyani Uthaman (59) was a guest at the Premier Inn in Newcraighall while she was sightseeing around Edinburgh. While staying at the hotel, she suffered burns to 25% of her body due to being scalded in the hotel shower. Kalyani died six weeks later due to multiple organ failure.

Despite doctors attributing Kalyani´s death to the degree of burns she sustained in the hotel shower, and separate investigations into the accident being conducted by Edinburgh City Council and Police Scotland, the Crown Office decided not to hold a fatal accident enquiry.

Frustrated by the pace at which information was being released to them, and the fact that they still had unanswered questions, the Uthaman family have now made a claim for being scalded in a hotel shower against Whitbread PLC – the owners of the Premium Inn budget hotel chain.

The Court of Session in Edinburgh has issued a summons against Whitbread PLC and scheduled the first hearing of the claim for being scalded in a hotel shower for November 20th – a “significant milestone” according to the family´s solicitor.

Subsequent to the issuing of the summons, a spokesperson for Premier Inn said: “This is a very sad incident. Our thoughts are with the family of Ms Uthaman during what must have been, and which must remain, an extremely difficult period for them.”

However, the sympathy within the statement was dismissed by the family for being the first communication from Premier Inn regarding the tragic accident for over two years. Kalyani´s son – Sundar – told BBC Scotland “It is an irreparable loss, given the love and affection she had for us and we had for her. It was something none of us expected would ever happen in a very safe country like the UK.”

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Family Want Compensation for Illnesses on a Majorca Holiday

October 13, 2015

A family from Middlesbrough have instructed solicitors to investigate whether they are entitled to compensation for illnesses on a Majorca holiday.

In the summer of 2014, Deborah and Ian Crawford took their two young sons on holiday to the Protur Safari Park Resort in Majorca. The holiday was not only intended to be a relaxing getaway for the family, but also a celebration of Ian´s 52nd birthday.

However, rather than being a treat for the family, the holiday turned into a nightmare as all four family members developed ear infections, and forty-four year old Deborah developed pneumonia during the holiday which resulted in her having to take six months off from work.

Deborah also developed a skin condition, which was diagnosed on her return to the UK as scabies, and her youngest son nearly choked to death when half-swallowing a piece of plastic that was concealed in a hotel potion of lasagne.

Speaking about the family´s experience, Deborah said: “After a couple of days, we all suffered with ear aches, we visited the pharmacy and were given drops but it quickly became clear that we’d suffered some kind of infection – this was confirmed when we visited our GP once we returned home”.

“It was just one thing after another” she continued, “which meant that the majority of the holiday was a write-off. When Blaise choked on a piece of plastic we found in one of his meals, we could barely believe it – the holiday was supposed to be a relaxing break and a celebration yet we could not wait to get home”.

Deborah and Ian have now instructed solicitors to investigate whether they are entitled to compensation for illnesses on a Majorca holiday. The trip was booked through Thomson Holidays so, if poor standards of hygiene and food preparation are identified at the resort, a claim for compensation can be made in the UK.

Deborah added that no amount of compensation for illnesses on a Majorca holiday can ever compensate for what the family suffered, and the upset and frustration they experienced. However, she hoped that the investigation would result in the answers the family was looking for regarding the problems they encountered.

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Family Recover Compensation for Food Poisoning while on Holiday

September 25, 2015

A family of four from Castleford in West Yorkshire has recovered compensation for food poisoning while on holiday in the Turkish resort of Bodrum.

In August 2012, Mark and Debra Pryor took their two children on what was supposed to be an exciting two-week holiday at the Hotel Esra in the Turkish resort of Bodrum. Unfortunately both Mark and Debra suffered symptoms of a severe gastric illness during the first week of their holiday, meaning that many of the excursions that had been planned for the second week had to be cancelled.

Instead of enjoying some of the excellent sites within easy reach of the Bodrum peninsula, Mark and Debra spent much of the second week of their holiday visiting the hotel´s medical centre, where they were placed on intravenous drips because of dehydration. Mark´s symptoms persisted after the family returned home to Castleford, and he did not make a full recovery until the end of September.

After seeking legal advice, Mark and Debra claimed compensation for food poisoning while on holiday from the travel agent through whom the holiday had been booked – Thomas Cook. The couple alleged in their claim that food had been left uncovered throughout the day, that old food was reheated and served as fresh the following day, and that the crockery and cutlery appeared to be washed without the use of detergent.

Thomas Cook disputed the claim for compensation for food poisoning while on holiday, but after the company was threatened with court action, a four-figure settlement of the claim was negotiated without an admission of liability. Speaking after the settlement of compensation for food poisoning while on holiday had been agreed, Debra said:

“Holidays are supposed to be relaxing and enjoyable, but the time we spent at this hotel was absolutely awful. Both Mark and I suffered significant symptoms and the children were extremely frightened to see both of us on IV drips in a foreign country”.

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Woman Settles Claim for a Holiday Illness in Egypt

August 3, 2015

A woman who was diagnosed with post-infective irritable bowel syndrome after a 2010 Christmas break has settled her claim for a holiday illness in Egypt.

In December 2010, Claire Maidment (27) from Washington, Tyne and Wear, and her partner Nathan Hawkins (27) travelled to the Hauza Beach Resort on the north end of the Sharm-el-Sheik coastline, for a relaxing break over Christmas.

Within days of arriving, both Clare and Nathan displayed symptoms of a gastric illness – including diarrhoea, sickness and stomach pains. Nathan´s symptoms were relatively mild, but Clare had to visit the resort´s doctor on three separate occasions and was put on an IV drip to rehydrate her.

On the couple´s return from Egypt, Clare´s symptoms continued and she was diagnosed with post-infective irritable bowel syndrome. The couple then sought legal advice and made a claim for a holiday illness in Egypt against the tour operator through who the holiday was booked – Freedom Travel Group.

In the claim for a holiday illness in Egypt, it was alleged that the standards of hygiene were lower than the couple had expected. The couple claimed that food was lukewarm and left uncovered for hours and that the resort´s public toilet facilities were not thoroughly cleaned.

The Freedom Travel Group denied responsibility for Clare´s holiday illness and a court date was set for a hearing to determine liability and a suitable level of compensation. However, three weeks prior to the hearing, the tour operator made an offer to settle Clare´s claim for a holiday illness in Egypt and, on the advice of her solicitor, the offer was accepted.

Speaking after her claim for a holiday illness in Egypt had been resolved, Clare told her local newspaper: “I’ve had an absolutely horrible time with my symptoms, both while I was in Egypt and since I’ve come back home. Some of the medical tests I’ve been through have been awful and my diagnosis just added insult to injury. Now a settlement has been secured I will finally be able to move on from what I went through and the impact it has had on my day-to-day life.”

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